Refund and Cancellation Policy
Last updated: 21 October 2026
We want you to be happy with your purchase. This page explains when you can cancel, get a refund or an exchange. Write to mail@upastrology.com for any request. Customers in the EU and UK also have a legal right of withdrawal, explained in the section below.
Digital reports (PDF)
Our reports are digital products. We start preparing your report as soon as you pay, and deliver it to your email and your account. Before you pay, checkout asks you to agree to this and to confirm that you understand you cannot get a refund once the report has been delivered. Once you have ordered and received your report, it cannot be refunded. Please check your order and birth details before paying. This does not affect the cases below: wrong birth details, extra or duplicate payments, and reports that never arrive or are faulty.
Wrong birth details
If you entered incorrect birth details, email us the correct ones. We will update your report and send a revised version at no extra cost.
Extra or duplicate payments
If you were charged twice or paid more than you should have, tell us straight away. We will refund the extra amount promptly.
Astrological content
Astrology is interpretive, so we do not refund because a report's content or predictions did not match your expectations or later events. See our Disclaimer. This does not affect your legal rights if a report is not delivered or is faulty.
Cancellations
You can cancel an order for a digital product until it is delivered: email us and, if the report has not been sent yet, we will cancel the order and refund you in full. Once the report has been delivered, the order cannot be cancelled or refunded. Orders for physical products can be cancelled before they are dispatched.
Physical products
If a physical product arrives damaged, we will exchange it. Return the damaged item within 3 days of delivery. Return shipping costs are the customer's responsibility, unless the law says otherwise.
Other items
Personalised consultations are not refundable once the service has been given. Gift cards and promotional offers are not refundable or exchangeable for cash. We do not offer refunds for a change of mind after a digital product has been delivered.
How refunds are paid
Approved refunds are processed within 3 to 5 business days and paid back to the original payment method. Your bank or card provider may take extra time to show it.
EU and UK customers: right of withdrawal
If you are a consumer in the EU, EEA or UK, the law normally gives you 14 days to withdraw from an online purchase. For digital content that is supplied straight away, such as our reports, this right ends once delivery has begun, when you have agreed to immediate delivery and acknowledged that you lose the right.
If you want to withdraw before your report has been delivered, email mail@upastrology.com straight away. If it has not been sent yet, we will cancel the order and refund the full price within 14 days, to the payment method you used. You can use the form below, but you do not have to.
Model withdrawal form
Email it to mail@upastrology.com.
To: Vedic Rishi Astro Solutions Pvt Ltd, D-3/60, SVP Nagar, Versova MHADA, Andheri-West, Mumbai 400053, Maharashtra, India, mail@upastrology.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service: ______
Ordered on / received on: ______
Name of consumer(s): ______
Address of consumer(s) (only if sent on paper): ______
Signature of consumer(s) (only if sent on paper): ______
Date: ______
Legal compliance and contact
This policy follows the laws applicable in Mumbai, Maharashtra, India, and does not reduce the mandatory consumer rights you have where you live. See also our Terms of Use. For any question about refunds, cancellations or exchanges, email mail@upastrology.com or visit Contact.